USDA Launches Customer Experience Survey
USDA has launched a new annual customer experience survey to evaluate USDA customer service and help identify areas for improvement. The survey specifically covers the Farm Service Agency (FSA), Natural Resources Conservation Service (NRCS), and Risk Management Agency (RMA). A selection of 28,000 producers will receive the survey over the next few weeks, but all farmers are encouraged to take the survey online. The survey consists of 20 questions and takes approximately 10 minutes to complete. Responses are confidential, and individual responses will be aggregated. The survey will be open for at least six weeks and will be closed once USDA receives a 30% response rate.